How to Change Email Account Quota in DirectAdmin
This guide shows you how to increase or reduce the storage limit (quota) for an email account in DirectAdmin. This is useful if a mailbox is full or emails are bouncing.
When Should You Change Email Quota?
Mailbox Full Errors
Emails are bouncing with messages like “Quota exceeded”.
Email Not Receiving
The account cannot receive new emails due to storage limits.
Storage Management
You want to control how much space each user can use.
Step-by-Step Instructions
Step 1: Login to DirectAdmin
Access your hosting account and open DirectAdmin.
Step 2: Go to Email Accounts
Click on Email Accounts under the Email Manager section.
Step 3: Open Email Options
Find the email address you want to edit, click the three dots (⋮) on the right-hand side, then select Change Limits.
Step 4: Update Quota
Enter a new quota (in MB) under Email Storage. Set to 0 for unlimited if allowed.
Step 5: Save Changes
Click save to apply the new quota immediately.
Tip
If you are unsure what quota to set, start with 500MB–1000MB for normal use, or increase based on usage.
Common Issues & Fixes
Quota Still Full
Ask the user to delete old emails or empty the trash folder.
Changes Not Applying
Log out and back in, or refresh the control panel.
Disk Space Limit Reached
The hosting account itself may be full, not just the mailbox.
Pro Tips
Use Webmail Cleanup
Remove large attachments and spam regularly.
Set Realistic Limits
Avoid unlimited quotas if server space is limited.
Monitor Usage
Check mailbox size periodically in DirectAdmin.
